Frequently Asked Questions
Everything you need to know about your next ride with Reid Cycles.
How will my bike be delivered?
All bikes are shipped in sturdy, specialized cartons. To ensure safe transit, bikes arrive 85% assembled. You will need to install the handlebars, front wheel, pedals, and saddle using the included toolkit and assembly guide.
What is your return policy for bicycles?
We offer a 30-day return policy. If you change your mind, you can return your bike in its original, unassembled condition and packaging for a full refund or exchange, excluding shipping costs.
Do Reid bikes come with a warranty?
Yes, every Reid bike comes with a lifetime warranty on the frame and rigid forks, plus a 2-year warranty on all non-consumable parts. This covers manufacturing defects but excludes general wear and tear.
How do I choose the right size bike?
We provide a comprehensive size chart on every product page. If you are between sizes, we generally recommend sizing down for a more agile ride or sizing up for increased stability. Our customer service team is also available for personalized fit advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Afterpay and Zip Pay, allowing you to ride now and pay later.
Do you offer international shipping?
Currently, we ship to most major regions worldwide. Shipping costs and delivery times vary by country and are calculated at checkout based on the weight and dimensions of your selected model.